Last Updated: June 2026
Overview
At Swyft Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund process.
This Refund & Returns Policy explains your rights and responsibilities when returning products purchased from fleursami.shop.
Contact Information
Swyft Home
Email: support@swyfthome.shop
Phone: +44 20 3476 0407
Address:
Islington Square, 129F Upper St,
London N1 1QP,
United Kingdom
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be returned within the 30-day return period.
Return Eligibility
To qualify for a return, items must:
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Be unused and in their original condition.
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Be free from signs of wear, damage, or misuse.
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Include original packaging whenever reasonably possible.
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Include any accessories, manuals, or components received with the item.
We reserve the right to refuse returns that do not meet these conditions.
Change of Mind Returns
If you wish to return an item because you changed your mind:
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You may request a return within 30 days of delivery.
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The item must meet the eligibility requirements outlined above.
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The customer is responsible for return shipping costs.
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Original shipping charges (if any) are non-refundable.
Once the returned item is received and inspected, an eligible refund will be issued.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the damage or defect.
For approved claims:
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Swyft Home will cover the cost of return shipping.
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A replacement, store credit, or full refund may be offered, depending on product availability and customer preference.
Non-Returnable Items
The following items are generally not eligible for return unless faulty or damaged:
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Products damaged through misuse or improper handling.
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Items returned in unsellable condition.
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Gift cards.
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Downloadable or digital products.
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Personalized or custom-made products.
Where applicable consumer protection laws provide additional rights, those rights remain unaffected.
Return Process
To initiate a return:
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Contact our customer support team at support@swyfthome.shop.
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Include your order number and reason for return.
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If your return is approved, return instructions will be provided.
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Package the item securely and send it to the return address provided by our support team.
Please do not return items without first contacting us, as this may delay processing.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
Refunds are typically processed within 14 business days after the returned item has been received and approved. Depending on your bank, card issuer, or payment provider, it may take additional time for the funds to appear in your account.
If a refund cannot be processed to the original payment method, we will contact you to arrange an alternative solution where permitted by law.
Partial Refunds
In certain situations, partial refunds may be granted, including:
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Items returned with missing components.
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Items showing signs of use beyond what is necessary for inspection.
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Returns that do not fully comply with our return conditions.
Any partial refund decision will be communicated to the customer before processing.
Order Cancellations
Orders may be cancelled before they have been dispatched.
To request a cancellation, contact support@swyfthome.shop as soon as possible.
Once an order has been shipped, it can no longer be cancelled and must be returned under this policy if eligible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your card issuer or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@swyfthome.shop.
Consumer Rights
Nothing in this Refund & Returns Policy limits or excludes any rights you may have under applicable consumer protection laws in the United Kingdom.
Policy Updates
We reserve the right to update this Refund & Returns Policy at any time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Swyft Home
Email: support@swyfthome.shop
Phone: +44 20 3476 0407
Address:
Islington Square, 129F Upper St,
London N1 1QP,
United Kingdom
